Terms of service

Last updated: 11 September 2026

1. Overview

Welcome to Gratia Terracotta Pots! The terms "we" and "our" refer to Gratia Terracotta Pots. Gratia Terracotta Pots operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). Gratia Terracotta Pots relies on Shopify technology, which allows us to provide you with the Services.

The terms and conditions below, together with any policies referred to therein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services and when purchasing from our store.

Please read these Terms of Service carefully, as they contain important information about your rights.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with these Terms of Service or with the Privacy Policy, you must not use or access our Services.

2. Access and account

By agreeing to these Terms of Service, you declare that you have reached the age of majority in the country or region where you reside and that you give us your consent to allow any minor dependant in your care to use the Services on devices that you own, acquire or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide is correct, up to date and complete, and that you have all the rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

3. Our products

We have made every effort to present an accurate representation of our products and services in our online store. However, please note that the colours or appearance of the products may differ from what you see on screen, depending on the device used to access the store and its respective settings and configurations.

We do not guarantee that the appearance or quality of the products or services purchased will correspond exactly to your expectations or be identical to those shown or illustrated in the online store.

All product descriptions are subject to change at any time and without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer to any person, geographic region or jurisdiction, on a case by case basis.

3.1. Hand-painted products, one-of-a-kind pieces

Our hand-painted pots are truly unique. Each piece is individually decorated by Portuguese artisans, which means no pot is exactly the same as another, even within the same model.

Variations may include:

  • Distribution and intensity of the patterns and markings;
  • Shade and saturation of the colours;
  • Positioning of the decorative elements.

These differences are a valued characteristic of artisan work and ensure that each customer receives a unique and authentic piece. The photographs shown are representative of the general style, but the pot you receive will have its own individual characteristics.

These artisanal variations do not constitute a defect or grounds for return.

4. Orders

When you place an order, you immediately receive a confirmation email with a summary of the purchase. As a rule, all orders are accepted and enter preparation as soon as payment is confirmed.

Only if, for some exceptional reason, it is not possible to fulfil the order (for example, unavailability of the item or an obvious pricing error) will we contact you, by email or telephone, using the details you provided, to propose an alternative or to issue a full refund within a maximum of 14 days.

Before submitting your order, please review it carefully. If you need to change or cancel it, contact us as soon as possible, and before dispatch, via gratia_nd@sapo.pt.

Your purchases may be returned or exchanged under the terms of our Refund Policy, without prejudice to the rights conferred on consumers by law, in particular the right of withdrawal within a period of 14 days.

5. Prices and billing

Prices, discounts and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in the order confirmation email. The prices shown include VAT at the legal rate in force (23% in Portugal). Unless expressly stated otherwise, prices do not include shipping costs, which are shown before you complete your purchase. VAT number: PT214397858.

The prices published in our online store may differ from the prices charged in physical shops or in online or other stores operated by third parties. From time to time, we may offer promotions on the Services, which may affect prices and which are governed by terms and conditions distinct from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store. You agree to promptly update your account and other information, including email address, card numbers and expiry dates, so that we can complete transactions and contact you when necessary.

You represent and warrant that: (i) the payment card information you provide is true, correct and complete; (ii) you are duly authorised to use that card to make the purchase; (iii) the charges you incur will be honoured by your card issuer; and (iv) you will pay the charges you incur at the published prices, including shipping and handling amounts and all applicable taxes, if any.

6. Shipping and delivery

We ship our orders throughout mainland Portugal and the Islands, as well as to countries in the European Union. Orders are dispatched on Tuesdays and Fridays, and the total delivery time (preparation and transport) is 8 to 10 working days.

These timeframes are a commitment on our part. If, for any reason, we are unable to meet them, we will inform the customer of the new estimated delivery date.

Delays attributable to the carrier, to customs processing or to events beyond our reasonable control are not our responsibility. However, this responsibility is never transferred to the customer: we monitor the order through to delivery and resolve the situation directly with the carrier.

The risk of loss or damage to the products only transfers to the customer at the moment when the customer, or a third party indicated by the customer (other than the carrier), physically receives the products. In the event of damage or loss during transport, contact us within the first 48 hours of receipt (or as soon as you notice the loss) via gratia_nd@sapo.pt, stating the order number and, if there is damage, photographs of the packaging and the product: we will send a replacement pot at no cost or, if the model is no longer available, we will refund the full amount.

Ownership of the products transfers upon full payment of the price.

7. Intellectual property

Our Services, including, among others, all trademarks, brands, texts, visual elements, images, graphics, product reviews, video and audio, as well as their design, selection and arrangement, are the property of Gratia Terracotta Pots, its affiliates or its licensors, and are protected by Portuguese, European Union and international copyright, trademark, patent and other intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store or transmit any material from the Services without our prior written consent. Except as expressly provided, nothing in these Terms grants, or should be construed as granting, any licence or other right to patents, trademarks, copyrights or other intellectual property of Gratia Terracotta Pots, Shopify or third parties. Unauthorised use of the Services may constitute a breach of applicable intellectual property law. Gratia Terracotta Pots reserves all rights not expressly granted in these Terms.

The names, logos, product and service names, designs and slogans of Gratia Terracotta Pots are trademarks of Gratia Terracotta Pots or its affiliates or licensors. You may not use these trademarks without the prior written permission of Gratia Terracotta Pots. The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

8. Optional tools

You may be given access to tools provided by third parties as part of the Services, over which we exercise no monitoring, control or contribution.

You acknowledge and agree that access to these tools is provided "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement on our part. We assume no responsibility arising from or related to the use of optional third-party tools.

Any use of the optional tools made available through the website is entirely at your own risk, and you should ensure that you are aware of and agree to the terms under which these tools are provided by the relevant third-party providers.

In the future, we may make new features available through the Services (including the launch of new tools and resources). Such new features will also be considered part of the Services and will be subject to these Terms of Service.

9. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access such materials or websites, you do so at your own risk.

We are not responsible for any damage or loss related to your access to third-party websites, nor for the purchase or use of products, services, resources or content on third-party websites. Carefully review the policies and practices of such third parties and make sure you understand them before carrying out any transaction. Complaints, claims, concerns or questions relating to third-party products and services should be directed to the relevant third party.

10. Relationship with Shopify

Gratia Terracotta Pots relies on Shopify technology, which allows us to provide you with the Services. However, all sales and purchases made in our store are carried out directly with Gratia Terracotta Pots. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Gratia Terracotta Pots, including any injury, damage or loss resulting from the products and services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising from or related to the purchases and transactions you make with Gratia Terracotta Pots.

11. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you confirm that you have read these privacy policies.

As the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services, in order to provide and improve them. The information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence. Please refer to our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

12. Errors and corrections

Despite all our care, an error may occur in the description, price or availability of a product. We reserve the right to correct such errors. If an error affects an order that has already been placed, we will inform the customer before dispatch, and the customer may choose to confirm the order under the corrected conditions or cancel it with a full refund.

13. Liability

We are liable for the conformity of the products in accordance with the law (legal guarantee of conformity of 3 years) and for damages resulting from any breach on our part. We are not liable for damages resulting from improper use, handling or maintenance of the product, in accordance with the situations excluded from the guarantee described in the Refund Policy. Nothing in these Terms limits or excludes the rights conferred on consumers by law.

14. Applicable law and dispute resolution

These Terms are governed by Portuguese law. In the event of a dispute, we always seek a direct and swift solution: contact us via gratia_nd@sapo.pt.

The consumer may also submit a complaint through the Livro de Reclamações Eletrónico (Portuguese electronic complaints book), use an alternative consumer dispute resolution body (list available at www.consumidor.gov.pt) or the competent courts, including those of the consumer's place of residence, in accordance with the law.

15. Changes to the Terms of Service

We may update these Terms by publishing the new version on this page with the relevant update date. Each order is governed by the version of the Terms in force at the time of purchase.

16. Contact information

Questions about the Terms of Service should be sent to gratia_nd@sapo.pt.

Our contact information: