Privacy policy

Last updated: 9 July 2026

Gratia Terracotta Pots operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). Gratia Terracotta Pots relies on Shopify's technology, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and that you understand the collection, use and disclosure of your information, as described herein.

1. Personal information we collect or process

By the term "personal information", we mean information that identifies you or that can reasonably be associated with you or another person. Personal information does not include information collected anonymously or that has been anonymised, so that it cannot be used to identify you or reasonably be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including the items you view, add to your cart or wish list, purchase, return, exchange or cancel, as well as your previous transactions.
  • Communications with us, including the information you share when you communicate with us, for example, when you send a customer service request.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or browse them.

2. Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
  • Through our service providers, including when we engage them to provide certain technology and when they collect or process your personal information on our behalf;
  • Through our partners or third parties.

3. How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments and orders, remember preferences and items of interest, send notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalised shopping experience, for example, by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, for example, to send marketing communications, advertising and promotions by email, text message or post, and to show you online advertisements for products or services, on the Services or on other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, unlawful, unsafe or malicious activity, protect public safety and protect our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with third parties.
  • Communicating with you. We use your personal information to provide you with customer support, respond to your communications, provide effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

4. How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, always subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
  • With business and marketing partners, to provide you with marketing and advertising services. For example, we use Shopify to display personalised advertising, through third party services, based on your online activity across different stores and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for purposes of targeted advertising and marketing based on your online activity across different stores and websites.
  • When you direct or request us to, or otherwise consent to our disclosure of certain information to third parties, for example, to ship you products, or when you use social media widgets or login integrations.
  • With our affiliates or other companies within our group.
  • In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or third parties.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal information related to your access to and use of the Services, in order to provide and optimise them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, for the purpose of providing and optimising the Services.

In addition, to help protect, expand and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants and with Shopify. To provide these features, Shopify may use the personal information collected about such interactions. In these circumstances, Shopify is the data controller for your personal information, including for responding to requests to exercise your rights in relation to the use of your information for these purposes.

To learn more about how Shopify uses your personal information and about the rights available to you, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

6. Third party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on them. Information you provide on public or semi-public spaces, including information you share on third party social media platforms, may also be viewed by other users of the Services and/or those platforms, without limitation as to its use by us or by third parties. The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or of their owners or operators, except as disclosed on the Services.

7. Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details listed below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as those terms are defined by applicable law) personal information of children under the age of 16.

8. Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate confidential or sensitive information to us.

The period for which we retain your personal information depends on various factors, such as the need to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

9. Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not, however, absolute: they may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.

  • Right to access/know. You may have the right to request access to the personal information we hold about you.
  • Right to delete. You may have the right to request that we delete the personal information we hold about you.
  • Right to correct. You may have the right to request that we correct the personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in the emails we send you. Even if you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders.

If you are located in the European Economic Area or the United Kingdom, and without prejudice to the exceptions and limitations provided for under local law, you may also exercise the following rights:

  • Restriction of and objection to processing. You may have the right to ask us to stop processing, or to limit the processing, of your personal information for certain purposes.
  • Withdrawal of consent. Where the processing of your personal information is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent previously given.

You may exercise any of these rights where indicated on the Services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and about the rights available to you, including in relation to data processed by Shopify, please visit privacy.shopify.com.

We do not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. Under the law, you may designate an authorised agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorised the agent to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

10. Complaints

If you wish to raise a complaint about how we have handled your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority, in Portugal, the CNPD, the Portuguese data protection authority. For the EEA, you can consult the list of data protection authorities.

11. International transfers

Please note that we may transfer, store and process your personal information outside of your country of residence.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the transfer is to a country that has been recognised as providing an adequate level of protection.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

13. Contact

If you have any questions about our privacy practices or about this Privacy Policy, or if you would like to exercise any of the rights available to you, you may contact us:

For the purposes of applicable data protection laws, we are the data controller for your personal information.